Terms of Service

These Terms of Service ("Terms") govern your use of the Property Automations AI website and services operated by Property Automations AI ("we", "us", "our"), a business consultancy registered in England and Wales providing B2B automation solutions for property management companies.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Property Automations AI is a B2B automation consultancy that designs, builds, and deploys custom AI systems for property management companies. Our services include but are not limited to:

• Automated job assignment and clerk dispatch systems
• QA Copilot and photo assist tools for property report quality assurance
• Automated clerk onboarding systems (including DBS workflow, training sequences, and readiness checks)
• CV screening and applicant management automation
• AI-powered knowledge base and query systems
• Enterprise operations dashboards
• Property management platform integrations (including Inventory Hive, Zoho, and email providers)
• Social media automation
• Custom workflow automation

All systems are developed and tested in a live production environment within our own property services operation before being offered to clients.

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates any applicable law or regulation
• Attempt to gain unauthorised access to any part of the website, server, or connected systems
• Use any automated means to access or scrape the website without our written consent
• Transmit any malicious code, viruses, or harmful material
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

Our systems and client data are hosted on UK-based cloud infrastructure using Amazon Web Services (AWS) UK region. This ensures:

• All client data remains within the United Kingdom
• Compliance with UK data residency expectations
• Enterprise-grade security, scalability, and reliability
• Full alignment with UK GDPR requirements for data storage

We maintain a GDPR-compliant architecture across all systems we build and deploy.

All content on this website, including text, graphics, logos, design elements, and software, is the property of Property Automations AI and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Any custom systems, workflows, or automation solutions we build for clients remain our intellectual property unless otherwise agreed in a separate written contract. Clients receive a licence to use the systems as specified in their individual service agreement.

Specific terms for client engagements, including scope of work, pricing, deliverables, timelines, and service level agreements, are governed by separate written agreements entered into between Property Automations AI and each client.

Where we process personal data on behalf of a client (acting as a data processor), we will enter into a Data Processing Agreement (DPA) in accordance with Article 28 of the UK GDPR. The DPA will set out:

• The nature and purpose of the processing
• The types of personal data processed
• The duration of the processing
• The obligations of both parties regarding data protection
• Technical and organisational security measures in place
• Sub-processor arrangements and approvals
• Procedures for data subject requests, data breaches, and data return or deletion upon termination

No client data will be processed without an appropriate DPA in place.

In the course of delivering our automation services, we may process the following types of data on behalf of clients:

• Property addresses, tenancy details, and landlord information
• Clerk personal details, contact information, and availability
• Property inspection photographs and report content
• Invoices and financial documents
• DBS check status and training progress records
• Keys and access information
• Communication records (emails, messages, notifications)

All such data is handled in accordance with our Data Processing Agreements, stored on UK-based infrastructure, and subject to strict access controls and security measures.

Our automation systems connect to third-party platforms using secure OAuth authentication protocols and standard API connections. This means:

• We do not store your third-party platform usernames or passwords
• Authentication is handled securely through industry-standard token-based protocols
• Connections can be revoked by you at any time through the respective platform's settings

Platforms we commonly integrate with include Inventory Hive, Zoho, email providers, Telegram, and various property management tools. Your use of these platforms remains subject to their respective terms and conditions.

To the fullest extent permitted by law:

• Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied
• We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or other harmful components
• Property Automations AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services
• Our total liability to you for any claim arising from our services shall not exceed the total fees paid by you to us in the twelve months preceding the claim

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

If you have any questions about these Terms, please contact us:

Property Automations AI

Email: info@propertyautomationsai.com

Website: propertyautomationsai.com